Choose your cover
Three contract types
Business continuity depends on IT that keeps working. Choose the level of cover that suits your organisation. Every contract follows the same clear method, explained below.
Comprehensive Maintenance
Service and replacement of damaged parts, under one annual fee.
- Preventive maintenance visits
- Corrective call-outs
- Spare parts included
Annual Service Contract
Service and labour only. Replacement parts are quoted and billed separately.
- Preventive maintenance visits
- Corrective call-outs
- Parts at agreed rates
Resident Engineer
A full-time BET engineer at your site, working with your IT team every day.
- Day-to-day user support
- System administration
- Under your IT supervision
The method
From first assessment to renewal
One clear method, so you always know what is covered, who is coming and when.
Site assessment
We survey every covered device and record its condition and configuration.
Contract & SLA
We agree the scope, response times, visit schedule and escalation contacts.
Onboarding
We set up helpdesk channels, documentation and a baseline health check.
Preventive maintenance
Scheduled visits: cleaning, firmware and patches, backup checks, CCTV and access control tests.
Corrective support
Faults are logged, prioritised and fixed remotely or on site.
Review & renewal
Periodic service reports, improvement advice and renewal planning.
When something breaks
Every support call follows one path
Whatever your contract type, each fault is handled the same way, from your first call to your sign-off.
Side by side
What changes by contract type
| AMC | ASC | REC | |
|---|---|---|---|
| Preventive visits | Scheduled | Scheduled | Daily, on site |
| Fault call-outs | Included | Included | Handled on site immediately |
| Spare parts | Included in the fee | Quoted & approved before replacing | As agreed in the contract |
| Who does the work | BET support team | BET support team | Dedicated engineer + BET back-up team |
| Reporting | Report after every visit | Report after every visit | Monthly activity report |
Covered equipment
All makes and brands
FAQ
Frequently asked questions
Which contract is right for us?
Choose an AMC if you want a predictable yearly cost that includes spare parts. Choose an ASC if you prefer to pay for parts only when they are needed. Choose a Resident Engineer (REC) if you need someone on site every day to support your users and systems.
How do we report a fault?
Call, email or WhatsApp the BET helpdesk. You receive a ticket number, the fault is prioritised, and we diagnose it remotely first, then visit your site if needed.
Are spare parts included?
With an AMC, replacement of damaged parts is included in the annual fee. With an ASC, parts are quoted and approved by you before we replace them. With a REC, parts are handled as agreed in the contract.
Can you maintain equipment installed by another company?
Yes. We support all makes and brands. Every contract starts with a site assessment, where we record the condition and configuration of each covered device.
What reports will we receive?
AMC and ASC clients receive a report after every visit. REC clients receive a monthly activity report. All contracts include periodic service reviews with improvement advice and renewal planning.
Not sure which contract fits?
Tell us how many devices, users and sites you have, and we will recommend the right contract and send a quotation.